# Customer Success Manager, SMB (EST) at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Eastern Standard Time Zone
- Work setup: Remote
- Pay: $110K to $123K base salary per year (USD)
- Posted: 2025-12-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/nooks/09318983-a7c9-48a9-a3b8-c88370db4d7a
- Page: https://www.1752.vc/careers/jobs/nooks-customer-success-manager-smb-est/

## About the role

Our SMB Customer Success Managers use a scaled approach to ensure customers are maximizing their value from Nooks and are delighted with the experience.

## What they're looking for

- 1+ years of SDR experience
- 1+ years of customer onboarding and support experience with a B2B SaaS tool
- Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
- 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
- Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
- Comfortable with data analytics and experience using data to proactively identify customer challenges

Tags: Customer Success & Support