# Manager, Customer Success (SMB) at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $200K to $220K base salary per year (USD)
- Posted: 2026-07-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/nooks/ed5a73d3-13d5-4a52-bcf7-3fc79d483f98
- Page: https://www.1752.vc/careers/jobs/nooks-manager-customer-success-smb/

## About the role

Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio of ~150 accounts, running a high-velocity, scaled motion that spans onboarding, adoption, renewals, and upsells — all with a strong data-driven foundation.

## What they're looking for

- 5+ years of Customer Success experience in B2B SaaS, with at least 2 years managing or leading a CS team
- Experience with high-volume, scaled CS motions — you've managed teams handling large account portfolios and know what it takes to make that work operationally
- Strong data literacy: you're comfortable pulling, interpreting, and acting on usage metrics, health scores, and retention analytics — and you coach your team to do the same
- Proven track record of hitting or exceeding NRR/GRR targets as a team leader
- Experience in the sales tech or outbound sales space is strongly preferred — you understand the world your customers operate in
- Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce)

Tags: Customer Success & Support