# Technical Support Engineer - PST at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Pacific Time Zone
- Work setup: Remote
- Posted: 2026-07-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/nooks/3db5cd7e-44dd-4ce2-adc2-2e2f83e5ec8a
- Page: https://www.1752.vc/careers/jobs/nooks-technical-support-engineer-pst/

## About the role

Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks.

## What they're looking for

- 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms
- Demonstrated success providing support through Slack, live chat channels, and email
- Proficient in real-time troubleshooting, including video conferencing and remote access
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup
- Proven ability to work independently and manage multiple tasks efficiently

Tags: Customer Success & Support