# Technology Support Specialist at Norm Ai

- Company: Norm Ai
- What the company does: Norm Ai embeds law into AI agents, powering critical legal and compliance workflows, and governing AI agents operating in regulated environments. Backed by Khosla.
- Company website: https://www.norm.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York City
- Work setup: Remote
- Pay: $120K to $145K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/norm/1d885861-177f-43b8-a601-d8704ee820a8?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/norm-ai-technology-support-specialist/

## About the role

The Technology Support Specialist at Norm Ai is a technical, internal-facing role within Norm Ai’s Core Technology Team. You will be a trusted, hands-on technology partner for Norm Ai employees, including affiliated companies such as the attorneys and staff of Norm Law, an affiliated AI-native law firm. This role will combine in-person technical support, onboarding, training, and customer service. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3 to 5+ years of end-user or desk-side technology support, including at least 2 years in a law firm or legal/professional services environment (service desk, site support, or applications support)
- A proven record of white-glove service with partners and senior principals. You stay calm under pressure, handle privileged and confidential information with discretion, and set expectations clearly and gracefully
- Hands-on experience with iManage Work (cloud preferred) and its Outlook and Word integrations, working knowledge of Litera Compare or a comparable document comparison tool
- Strong troubleshooting skills across macOS and Windows 10/11, Microsoft 365, and Google Workspace
- Experience with device management (Intune and a macOS MDM), SSO and MFA, and basic identity and access administration
- Experience designing and delivering end-user training, both in groups and 1:1, and writing clear, concise documentation

Tags: Information Security

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/norm-ai-technology-support-specialist/