# Sr. Critical Situation Manager at Normalyze

- Company: Normalyze
- What the company does: Proofpoint and Normalyze, a leader in DSPM, have joined forces to discover, classify and protect data across SaaS, PaaS, multi-cloud, on-premises and hybrid environments. Backed by Battery and Lightspeed.
- Company website: https://normalyze.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Utah
- Work setup: On-site
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://proofpoint.wd5.myworkdayjobs.com/en-US/ProofpointCareers/job/Utah/Sr-Critical-Situation-Manager_R14521?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/normalyze-sr-critical-situation-manager/

## About the role

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: As a member of the Global Critical Situation Management Organization, the Sr. Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead high-severity customer incidents (major system outages) and/or executive escalations
- Leverage the internal, cross-functional community to drive critical situations to resolution
- Provide customer facing updates and internal reporting
- Lead cross-departmental process improvement to maximize customer retention
- Drive process improvement as part of the overall Services group
- Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/normalyze-sr-critical-situation-manager/