# Senior Customer Success Manager at Northbeam

- Company: Northbeam
- What the company does: Backed by GTMfund.
- Company website: https://northbeam.io
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.greenhouse.io/northbeam/jobs/4710735006
- Page: https://www.1752.vc/careers/jobs/northbeam-senior-customer-success-manager/

## About the role

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product delivers outstanding value and insights to customers.

## What they're looking for

- Work with customers to help integrate our analytics product into their eCommerce infrastructure, and assess challenges if troubleshooting is required
- Provide setup support for early-stage customers, and eCommerce growth insights for those that are fully onboarded
- Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
- Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
- Act as the first line of support for any technical issues raised by customers via support tickets, or Slack channels
- Proactively use internal tracking tools to investigate account health issues and customer usage data

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/northbeam-senior-customer-success-manager/