# Senior Customer Success Manager, Americas (Remote) at Notabene

- Company: Notabene
- What the company does: The Notabene network connects thousands of trusted counterparties, facilitating trillions of dollars in transaction volume annually across over 100 jurisdictions. Notabene provides industry-leading tools for stablecoin payment coordination, real-time... Backed by Y Combinator.
- Company website: https://notabene.id
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: Remote
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://jobs.ashbyhq.com/notabene/97e8afe6-3a21-4b1f-9a34-3490b0e59c7f
- Page: https://www.1752.vc/careers/jobs/notabene-senior-customer-success-manager-americas-remote/

## About the role

You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them.

## What they're looking for

- Net retention across your book has grown, and you can name the renewals and upsells that did it
- You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
- Your customers are live and ramping volume, with their executive sponsors still engaged
- Customers come to you first, on their compliance programme and on their commercial relationship with us
- Based in the US, able to cover AMER customers
- Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers

Tags: Customer Success