# Technical Quality Program Manager at Notion

- Company: Notion
- What the company does: The story of its last-minute pivot and epic comeback. Backed by First Round.
- Company website: https://www.figma.com/blog/design-on-a-deadline-how-notion-pulled-itself-back-from-the-brink-of-failure/
- Type: Startups
- Level: Senior
- Location: San Francisco, California
- Work setup: Remote
- Posted: 2026-07-27
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/notion/9cded2a2-2666-4108-a2bb-23cb63c92a24
- Page: https://www.1752.vc/careers/jobs/notion-technical-quality-program-manager/

## About the role

Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers. The User Operations team is a function of the Customer Experience (CX) team maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated into the product development process.

## What they're looking for

- 3-5 years experience in customer support operations, product operations, technical support, customer experience, or related field
- Demonstrated experience leveraging AI to streamline cross-functional programs or processes
- Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles
- Demonstrated experience solving ambiguous problems and using data to build consensus
- Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met

Tags: Customer Experience