# Support Engineer at Nous Research

- Company: Nous Research
- What the company does: Nous Research is a decentralized AI startup that focuses on developing open-source, human-centric artificial intelligence models and tools. Backed by Delphi Ventures.
- Company website: https://nousresearch.com
- Type: Startups
- Level: Mid level
- Location: Americas (US time zones)
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.ashbyhq.com/nousresearch/2154c92c-58b4-498d-ab3c-cf567246142d
- Page: https://www.1752.vc/careers/jobs/nous-research-support-engineer/

## About the role

Nous is building at the frontier of agentic AI, and we’re looking for a Support Engineer to own the critical interface between our users and the systems behind that work. You’ll solve issues hands-on, drive fixes with engineers, and build the tooling, automation, and feedback loops that help support scale with a fast-moving product.

## What they're looking for

- Experience in technical support or support engineering within a medium to large support organization, with strong organizational habits and polished customer communication
- A track record of understanding complex software systems and methodically investigating unfamiliar technical problems
- Practical coding skills and experience building useful scripts, personal tools, or internal utilities
- Strong judgment about what to resolve independently, when to involve engineers, and how to make an escalation actionable
- Clear, empathetic communication with both technical and nontechnical users, including when an issue is unresolved or priorities change
- Consistent follow-through: you track commitments, coordinate handoffs, and close the loop without repeated reminders

Tags: Engineering