# Senior Manager, Customer Support & Success at Novo

- Company: Novo
- What the company does: Backed by Techstars.
- Company website: https://novo.co
- Type: Startups (AI role)
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Pay: $145K to $165K base salary per year (USD)
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/novo/bbb88d90-5b65-40b2-8a90-eec287239b19
- Page: https://www.1752.vc/careers/jobs/novo-senior-manager-customer-support-and-success/

## About the role

6+ years in Customer Success, Support leadership, RevOps, Client experience, CX Enablement, with meaningful time in a builder or scale-up environment Background in fintech, banking, lending or SMB financial services strongly preferred — you understand the stakes of financial products for small business owners

## What they're looking for

- Partner with Marketing, Product, Enablement and Support Operations stakeholders to drive a consistent, brand-aligned quality standards
- Define which customer moments require human empathy and ensure seamless handoffs from automated to human support
- Partner across CustOps teams to build scalable experiences based on customer segmentation
- Partner with Enablement to represent the frontline perspective in product launches, ensuring we’re building the right customer experiences
- Build feedback loops that continuously inform training, tooling, and process improvements across BPO and internal teams
- 6+ years in Customer Success, Support leadership, RevOps, Client experience, CX Enablement, with meaningful time in a builder or scale-up environment

Tags: Customer Operations