# Staff IT Engineer - Service Management at Nubank

- Company: Nubank
- What the company does: Backed by Sequoia, Founders Fund and Redpoint.
- Company website: https://www.nubank.com.br/
- Type: Startups
- Level: Senior
- Location: Miami
- Work setup: Remote
- Pay: $179K to $268K base salary per year (USD)
- Posted: 2026-07-20
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/nubank/694c05a8-dfc1-4e85-9dcf-245dfcabde5a
- Page: https://www.1752.vc/careers/jobs/nubank-staff-it-engineer-service-management/

## About the role

As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.

## What they're looking for

- Mandatory qualifications
- Solid experience in IT service management, IT operations, or a related discipline
- Deep ITIL v4 expertise, ITIL 4 Foundation or Managing Professional certification strongly preferred
- Proven track record of building ITSM practices from scratch or significantly transforming an existing function
- Hands-on experience owning and configuring ITSM tooling end-to-end (Jira Service Management, ServiceNow, or equivalent) — not just using it, but designing it
- Ability to work cross-functionally in a fast-paced, engineering-led environment, with strong influence-without-authority skills

Tags: Engineer