# Operational Readiness Manager at NYMBUS

- Company: NYMBUS
- What the company does: One connected platform for community banks and credit unions: core processing, digital banking, account opening, managed services, and governed AI. Backed by Insight.
- Company website: http://nymbus.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $75K to $85K base salary per year (USD)
- Posted: 2026-10-08
- Apply by: 2026-11-22
- Apply: https://nymbus.com/careers?gh_jid=6221024004&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nymbus-operational-readiness-manager/

## About the role

The Operational Readiness Manager owns the operational and technical foundation of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution clients. The role holds end to end accountability for the Contact Center as a Service (CCaaS) platform, conversational and agentic AI solutions, IVR architecture, digital form infrastructure, knowledge management, and the operational readiness of every client environment the DXC supports. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in contact center operations, platform administration, systems configuration, or a closely related technical operations field within a technology environment
- Bachelor's Degree in Computer Science, Information Systems, or a related field
- Demonstrated ownership of a multi-tenant contact center or comparable enterprise platform, including configuration, release management, and incident response
- Demonstrated ability to translate business and client requirements into working system configuration
- Experience managing vendor relationships, including escalation of defects and service issues
- Strong written communication skills, including technical documentation, incident analysis, and client facing correspondence

Tags: Digital Experience Center

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nymbus-operational-readiness-manager/