# AI Agent Engineer, Client Facing at Observe.AI

- Company: Observe.AI
- What the company does: Observe.AI brings AI agents for customer experience into one platform. Automate customer service with Voice AI, assist frontline teams in real time, analyze conversations, improve QA, and orchestrate voice and chat workflows with governance built for... Backed by SoftBank VF, Y Combinator and Entrepreneur First.
- Company website: https://www.observe.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote-US
- Work setup: Remote
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://www.observe.ai/position?gh_jid=5365898008
- Page: https://www.1752.vc/careers/jobs/observe-ai-ai-agent-engineer-client-facing-2/

## About the role

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

## What they're looking for

- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences
- Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)
- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
- Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization
- Programming experience in Python, JavaScript, or similar for scripting and integrations

Tags: AI Solutions & Deployment