# Head of Customer Support at Obsidian Security

- Company: Obsidian Security
- What the company does: Obsidian Security delivers complete SaaS security—gain control, stop threats, and ensure compliance across all your business apps. Backed by Greylock, Norwest and GV.
- Company website: https://www.obsidiansecurity.com/
- Type: Startups
- Level: Principal and up
- Location: US Remote (East/Central)
- Work setup: Remote
- Posted: 2026-06-18
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/obsidiansecurity/jobs/5271305008
- Page: https://www.1752.vc/careers/jobs/obsidian-security-head-of-customer-support/

## About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI.

## What they're looking for

- A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes
- A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration
- Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred
- Fluency in support of economics and the metrics that govern cost-to-serve and scale
- The ability to own and execute the technical roadmap for the support function end-to-end

Tags: Support - Customer Technical Support