# Tech Lead, Customer Support at Obsidian Security

- Company: Obsidian Security
- What the company does: Obsidian Security delivers complete SaaS security—gain control, stop threats, and ensure compliance across all your business apps. Backed by Greylock, Norwest and GV.
- Company website: https://www.obsidiansecurity.com/
- Type: Startups
- Level: Senior
- Location: US Remote (East/Central)
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/obsidiansecurity/jobs/5437057008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/obsidian-security-tech-lead-customer-support/

## About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. We’re looking for a hands-on technical leader to run customer support and lead a team of five support engineers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product
- Strong technical troubleshooting skills, including the ability to investigate ambiguous issues, work across APIs and integrations, interpret logs and product behavior, and engage Engineering effectively
- Experience leading a small technical team, either as a people manager or as a technical lead with meaningful coaching and operational responsibility
- Sound judgment during customer escalations, with the ability to balance technical investigation, urgency, and clear communication
- A track record of developing engineers and improving team practices while staying close to the technical work
- Comfort using support metrics to identify problems and improve quality and efficiency

Tags: Support - Customer Technical Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/obsidian-security-tech-lead-customer-support/