# Training & Quality Assurance Manager at Odyssey

- Company: Odyssey
- What the company does: Odyssey builds, secures and integrates capabilities and technologies to meet tomorrow’s mission requirements. We enhance operational readiness through comprehensive program support. Backed by a16z, General Catalyst and GV.
- Company website: https://odysseyenergysolutions.com/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: Remote
- Pay: $90K to $115K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://jobs.ashbyhq.com/odyssey/a463d5aa-a8b6-44c7-8090-7ac76c3feb40?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/odyssey-training-and-quality-assurance-manager/

## About the role

We’re looking for a Training & Quality Assurance Manager to lead the training, quality assurance, and knowledge management functions within Odyssey’s Support organization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Develop and own Odyssey Support’s quality assurance strategy, standards, scorecards, and calibration process
- Establish consistent quality expectations across Parent, School, and Vendor Support
- Analyze QA results, CSAT, escalations, contact drivers, and other customer experience data to identify trends and opportunities
- Translate quality insights into actionable coaching, training, documentation, or process improvements
- Partner with Support leaders to ensure quality findings result in measurable performance improvement
- Establish regular reporting that gives Support leadership visibility into quality trends, knowledge gaps, and areas of risk

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/odyssey-training-and-quality-assurance-manager/