# Email Operations Principal at Offerfit

- Company: Offerfit
- What the company does: Deliver 1:1 personalization with BrazeAI Decisioning Studio™. Use all your first-party data to maximize impact and create experiences unique to every customer. Backed by Menlo.
- Company website: https://offerfit.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/braze/jobs/8223918
- Page: https://www.1752.vc/careers/jobs/offerfit-email-operations-principal-2/

## About the role

Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward

## What they're looking for

- You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous
- You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation
- You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements
- You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale
- You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models
- You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes

Tags: Customer Experience