# Mission Success Manager, U.S. Customs and Border Protection at Onebrief

- Company: Onebrief
- What the company does: Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. Onebrief makes the staff as a whole superhuman — faster, smarter, and more efficient — to ultimately support stronger decision-making. Backed by Battery, General Catalyst and Insight.
- Company website: https://www.onebrief.com/
- Type: Startups
- Level: Senior
- Location: Washington, D.C.
- Work setup: On-site
- Pay: $170K to $190K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/onebrief/842c1c87-972d-4210-ae76-ef560f4a5682
- Page: https://www.1752.vc/careers/jobs/onebrief-mission-success-manager-u-s-customs-and-border-protection/

## About the role

Serves as the senior-most field representative, building alignment across internal teams and government stakeholders to meet account requirements, secure sponsorship, and advance strategic company initiatives. Clearly communicate user needs to the product team while maintaining deep product expertise; effectively communicate new capabilities to customers, support their adoption to existing workflows, and identify opportunities to leverage product improvements to expand usage.

## What they're looking for

- Experience with large-scale staff planning, gained through Professional Education and/or military service, with demonstrated ability to operate effectively with senior leaders and C-suite executives
- Familiarity and experience with major planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents, coordinating with customers and product engineering teams
- Strong technical skills to master our application, engage onsite with technical subject matter experts, and troubleshoot cross-software platform issues
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

Tags: Customer Relations