# Senior Support Analyst at OneTrust

- Company: OneTrust
- What the company does: OneTrust helps companies manage privacy, consent, and AI governance while automating compliance and reducing risk to build trust and drive innovation. Backed by Insight and SoftBank VF.
- Company website: https://www.onetrust.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, California
- Work setup: On-site
- Posted: 2026-05-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/onetrust/jobs/7942653
- Page: https://www.1752.vc/careers/jobs/onetrust-senior-support-analyst/

## About the role

We're looking for a Senior Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations.

## What they're looking for

- Understanding of HTML, XML, API, JavaScript, or similar languages
- Diagnose and resolve issues related to API integrations, performance, and functionality
- Interpret and work with API documentation and specifications (e.g., REST, SOAP)
- Use API testing tools such as Postman to validate and troubleshoot API calls
- Debug and troubleshoot JavaScript code within both web and mobile applications
- Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms

Tags: Customer Experience