# Sr Escalation Manager at OneTrust

- Company: OneTrust
- What the company does: OneTrust helps companies manage privacy, consent, and AI governance while automating compliance and reducing risk to build trust and drive innovation. Backed by Insight and SoftBank VF.
- Company website: https://www.onetrust.com/
- Type: Startups
- Level: Senior
- Location: Atlanta, Georgia ; Chicago, Illinois; San Francisco, California
- Work setup: On-site
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://job-boards.greenhouse.io/onetrust/jobs/8327197?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/onetrust-sr-escalation-manager/

## About the role

As a Sr Customer Escalations Manager, you will lead the resolution of complex, high-priority customer issues. You’ll serve as a trusted point of contact for customers during challenging situations, coordinate cross-functional teams, and ensure issues are resolved quickly, clearly, and thoughtfully. Your work will help strengthen customer trust, improve satisfaction, reduce recurring issues, and support long-term retention. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own the end-to-end management of customer escalations, from initial response through resolution and follow-up
- Partner with Support, Engineering, Product, Customer Success, and other teams to investigate issues and coordinate timely resolutions
- Maintain clear, consistent communication with customers and internal stakeholders throughout the escalation process
- Translate complex technical information into clear, audience-appropriate updates for both technical and non-technical stakeholders
- Coordinate root-cause analysis and communicate what happened, how the issue was resolved, and how similar issues will be prevented
- Lead follow-up conversations with customers to review resolutions and preventive actions

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/onetrust-sr-escalation-manager/