# Client Support Specialist at Ontic

- Company: Ontic
- What the company does: Ontic is security management software built for corporate and public sector security teams. See Ontic in action today. Backed by Felicis.
- Company website: https://ontic.co/
- Type: Startups
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: Remote
- Pay: $65K to $75K base salary per year (USD)
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://jobs.ashbyhq.com/ontic/18d54dfb-ea26-49b0-954b-b6a7385ea7eb?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ontic-client-support-specialist/

## About the role

Maintain and respond to support/task tickets in Ontic's help desk system Responsible for owning a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization
- Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
- Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency
- Familiarity interacting with new and existing clients and managing client data
- Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
- Ability to work cross-functionally with other Ontic teams

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ontic-client-support-specialist/