# Manager, Technical Support Engineering at Onto Innovation

- Company: Onto Innovation
- What the company does: Onto Innovation is a leader in semiconductor manufacturing software & solutions that solve the most difficult yield, device performance, quality, & reliability issues.
- Company website: https://ontoinnovation.com
- Type: Startups
- Level: Senior
- Location: Wilmington-MA (Jonspin)
- Work setup: On-site
- Posted: 2026-11-02
- Apply by: 2026-12-17
- Apply: https://wd1.myworkdaysite.com/en-US/ONTO_Careers/job/Wilmington-MA-Jonspin/Manager--Technical-Support-Engineering_R-6580?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/onto-innovation-manager-technical-support-engineering/

## About the role

The Regional Technical Support Manager (RTSM) leads the strategy and execution of technical support for ONTO Innovation’s semiconductor capital equipment portfolio within a designated region. This role ensures customer satisfaction by effective issue resolution, planning proactive services, and cross-functional collaboration with engineering, product management, and field service teams. The RTSM directly influences customer satisfaction and service profitability (gross margins). Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of experience in semiconductor capital equipment or related high-tech industry
- 3+ years in a leadership or managerial role within technical support or field service
- Strong technical knowledge of semiconductor process equipment (e.g., etch, deposition, lithography, inspection, metrology)
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/onto-innovation-manager-technical-support-engineering/