# AI Support Engineer, Government - Washington, D.C. at OpenAI

- Company: OpenAI
- What the company does: Backed by Greylock, Insight and Khosla.
- Company website: https://openai.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Washington, DC
- Work setup: Remote
- Pay: $162K to $234K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.ashbyhq.com/openai/6d1d835d-5882-4191-b78e-fd04a4c05f11
- Page: https://www.1752.vc/careers/jobs/openai-ai-support-engineer-government-washington-d-c/

## About the role

We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology.

## What they're looking for

- Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments
- Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools
- Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
- Polished enterprise communication and are calm with high-stakes customers during live incident calls
- Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues
- Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams

Tags: User Operations