# Customer Service Systems Engineer, Government at OpenAI

- Company: OpenAI
- What the company does: Backed by Greylock, Insight and Khosla.
- Company website: https://openai.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $272K to $302K base salary per year (USD)
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.ashbyhq.com/openai/068c4492-1e07-4d51-9ab0-ec2727b7fc51?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/openai-customer-service-systems-engineer-government/

## About the role

We’re looking for a highly autonomous systems engineer to own and improve the systems that support our government work, including Salesforce and related integrations. Government systems will be your primary focus, with opportunities to contribute to other priorities. You’ll build the platforms and workflows our support teams rely on, including Salesforce Service Cloud. The work spans new capabilities, ongoing maintenance, automation, and reliability. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Prior experience delivering or operating systems in a government environment is required. You can explain how operational, access, or change-control constraints shaped your engineering decisions
- Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations. Sound judgment about when to use code or declarative automation
- A track record of owning ambiguous technical work independently: identifying needs, defining scope, coordinating partners, making decisions, and following through after launch
- Strong software engineering fundamentals: clear architecture, readable code, automated tests, and familiarity with languages such as Python or Java
- Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery
- A strong understanding of support workflows and the ability to translate operational needs into maintainable systems. Clear communication and sound judgment about when to involve partners or escalate a decision

Tags: Finance

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/openai-customer-service-systems-engineer-government/