# Service Designer, Intelligence & Investigations at OpenAI

- Company: OpenAI
- What the company does: Backed by Greylock, Insight and Khosla.
- Company website: https://openai.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $198K to $288K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/openai/33250b88-936a-4994-950c-fc5fe346446c?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/openai-service-designer-intelligence-and-investigations/

## About the role

We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish. You’ll bring that perspective to the people who shape investigative operations and the engineers who build the underlying systems. Together, you’ll decide where a change would help and see how it works in real cases. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of relevant experience in service design or closely related roles, with demonstrated ownership of improvements to complex operational workflows from research through implementation and evaluation
- A bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience
- Strong qualitative research and synthesis skills, with the ability to combine insights from investigators and analysts with operational data to identify bottlenecks, inform priorities, and improve decision-making
- Experience designing across internal tools, SME workflows, and systems, including how information, evidence, and decisions move between teams
- Proven experience leading ambiguous projects across product, engineering, operations, and policy teams, translating evolving risks and needs into practical solutions
- Experience using AI tools to support research synthesis, explore service design options, and prototype workflows, with sound judgment about sensitive information, output validation, and decisions that require human review

Tags: Intelligence & Investigations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/openai-service-designer-intelligence-and-investigations/