# Service Design Program Manager, Support at OpenAI

- Company: OpenAI
- What the company does: Backed by Greylock, Insight and Khosla.
- Company website: https://openai.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $216K to $310K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/openai/98cdff28-940d-48e8-b1d7-a0df38dd16d8?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/openai-service-designer-support/

## About the role

We’re looking for a Service Design Program Manager to improve how customers get help across OpenAI’s products. As a hands-on individual contributor within User Operations, you’ll connect customer needs with the people, processes, and systems that shape their support experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of relevant experience in service design or closely related roles, with demonstrated ownership of service improvements from research through implementation and evaluation
- A bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience
- Strong qualitative research and synthesis skills and the ability to combine customer insights with operational data
- Experience designing across customer touchpoints, internal workflows, and systems, including the handoffs between teams
- Proven experience leading ambiguous projects that span across product, engineering, and support operations teams into practical solutions
- Experience using AI tools to support research synthesis, explore service design options, and prototype workflows, with sound judgment about when to use them, how to validate their outputs, and where human input is essential

Tags: User Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/openai-service-designer-support/