# Support Delivery Lead at OpenAI

- Company: OpenAI
- What the company does: Backed by Greylock, Insight and Khosla.
- Company website: https://openai.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $284K to $315K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/openai/76583c87-78ea-4886-906d-81b0a9c05bfe
- Page: https://www.1752.vc/careers/jobs/openai-support-delivery-lead/

## About the role

We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.

## What they're looking for

- Have 8+ years of experience in technical support engineering or software engineering
- Have 4+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
- Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction
- Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability
- Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights
- Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking

Tags: User Operations