# Customer Success Manager II - Atlanta, GA at OpenGov

- Company: OpenGov
- What the company does: The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
- Company website: https://opengov.com
- Type: Startups
- Level: Senior
- Location: US | Georgia | Atlanta
- Work setup: On-site
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://jobs.ashbyhq.com/opengov/b585885c-4bb1-43ae-8aa5-ce414c480522
- Page: https://www.1752.vc/careers/jobs/opengov-customer-success-manager-ii-atlanta-ga/

## About the role

As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don’t just use our software but transform how they serve their communities. This is not a passive support role; it is a proactive, commercially-driven position designed for a high-achiever who thrives on organization, relationship-building, and hitting retention targets.

## What they're looking for

- Proven SaaS Experience: Minimum 1.5+ years of experience in Customer Success or Account Management within the SaaS industry. You understand what it means to carry a quota or a retention target
- Passion for CS : Demonstrated experience in Customer Success or equivalent research completed, strong desire to build a sustainable career in Customer Success
- High-Volume Proficiency: You have experience managing a large book of business (50+ accounts) and have mastered the "art of the scale"—knowing when to automate and when to pick up the phone
- Commercial Acumen : You are comfortable discussing budgets, navigating renewal contracts, and handling objections
- Resilience & Grit: You enjoy the challenge of turning a frustrated customer into a brand advocate. You are comfortable in the "gray areas" of problem-solving
- GovTech Passion (Preferred): Experience working with (or selling to) local/state government is a significant plus

Tags: Customer Success