# Customer Sucess Manager III - Boston, MA at OpenGov

- Company: OpenGov
- What the company does: The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
- Company website: https://opengov.com
- Type: Startups
- Level: Senior
- Location: US | Massachusetts | Boston
- Work setup: On-site
- Pay: $105K to $135K base salary per year (USD)
- Posted: 2026-08-12
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/opengov/73de0638-1d3d-4cf3-a017-eb027e6e8b1c
- Page: https://www.1752.vc/careers/jobs/opengov-customer-sucess-manager-iii-boston-ma/

## About the role

As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows. This is a senior-level role for a CSM who excels at navigating complex political landscapes, driving process transformation, and securing long-term retention through measurable business outcomes.

## What they're looking for

- SaaS Expertise: Minimum of 3–5 years in Customer Success, Account Management, or a related high-touch SaaS role
- Proven Track Record: Demonstrated ability to manage complex customer relationships, hit high Net Revenue Retention (NRR) targets, and drive revenue growth
- Strategic Thinking: A customer-centric mindset with the ability to move between high-level strategy and tactical execution
- Advanced Communication: Exceptional presentation and interpersonal skills, specifically the ability to command a room of executive-level decision-makers
- Technical Proficiency: Willingness to be hands-on in product, Mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight
- Educational Background: Bachelor’s degree in Business Administration, Public Administration, or a related field

Tags: Customer Success