# Sr. Customer Success Manager - San Francisco, CA at OpenGov

- Company: OpenGov
- What the company does: The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
- Company website: https://opengov.com
- Type: Startups
- Level: Senior
- Location: US | California | San Francisco
- Work setup: On-site
- Pay: $130K to $180K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/opengov/0147719d-5b5c-4f0f-8993-dfa2ab6ecca1
- Page: https://www.1752.vc/careers/jobs/opengov-sr-customer-success-manager-san-francisco-ca/

## About the role

As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts. Beyond managing your own portfolio, you will partner with Sales and Product leadership to refine our go-to-market strategy and serve as a mentor to the broader CS organization.

## What they're looking for

- Senior SaaS Experience : 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment
- Proven Over-Achievemen t: A consistent track record of exceeding quarterly retention and revenue goals
- Executive Presence : Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level
- Industry Knowledge: Rapid ability to master OpenGov’s product verticals, including local/state government, special districts, and higher education
- Technical & Business Acumen : Highly proficient in Salesforce, G-Suite, and modern CS platforms, able to translate technical features into business outcomes
- Education: Bachelor’s degree required, Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus

Tags: Customer Success