# Sr. Manager, Customer Operations at OpenGov

- Company: OpenGov
- What the company does: The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
- Company website: https://opengov.com
- Type: Startups
- Level: Senior
- Location: US | Illinois | Chicago
- Work setup: On-site
- Pay: $150K to $180K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://jobs.ashbyhq.com/opengov/350cdb7a-f625-42e1-b8b5-df9005ac0c03
- Page: https://www.1752.vc/careers/jobs/opengov-sr-manager-customer-operations/

## About the role

OpenGov is seeking a Senior Manager of Customer Operations to lead the operational and analytical function supporting the full post-sales technical organization, inclusive of Professional Services, Customer Support, and Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business consulting, financial performance management, capacity and headcount planning, and systems strategy that keep the technical customer organizations performing to plan.

## What they're looking for

- Minimum of four years in a revenue operations leadership role required, with demonstrated upward progression through an operations, business analytics, or finance function required
- Experience managing or formally leading individual contributors required, with the ability to raise the analytical bar of a team while remaining hands-on
- Direct experience supporting a Professional Services, Support, or broader post-sales organization within a business-to-business SaaS model required
- Demonstrated ownership of forecasting and financial planning against revenue, margin, and utilization targets required, with a track record of the business achieving those targets
- Hands-on experience with services margin management, capacity modeling, resource management, and headcount planning required
- Proven track record leading systems implementations from requirements through adoption across professional services automation, CRM, and support or customer success platforms required

Tags: Revenue Operations