# Director, IT Operations at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/openloophealth/3a8ac89b-107d-4122-aedc-003040fdee27
- Page: https://www.1752.vc/careers/jobs/openloop-director-it-operations/

## About the role

We're building the IT organization from the ground up at OpenLoop Health, a fast-growing telehealth platform scaling our AI-powered care delivery across digital health, brick-and-mortar, and enterprise segments. As Director of IT Operations, you'll lead the operational backbone of our infrastructure designing and scaling systems that reliably support thousands of concurrent patients, clinicians, and partners while maintaining the security and compliance standards required in healthcare.

## What they're looking for

- 8+ years in IT operations, infrastructure engineering, or site reliability roles
- 5+ years in a leadership role managing technical teams (5+ direct reports)
- Proven experience operating mission-critical SaaS or healthcare platforms
- Deep expertise with cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code
- Strong understanding of HIPAA compliance, security baselines, and healthcare regulations
- Experience designing systems for 99.5%+ uptime and handling production incidents

Tags: General and Administrative