# Director of Customer Success at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/openloophealth/71e13a05-2533-4e8f-b9da-d230a130e1bb
- Page: https://www.1752.vc/careers/jobs/openloop-director-of-customer-success/

## About the role

OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion.

## What they're looking for

- 7+ years of experience in Customer Success, CS Operations, or Growth roles
- 3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment
- Proven track record of owning and improving NRR in a SaaS or digital health business
- Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar)
- Highly data-driven, comfortable with experimentation, automation, and iterative improvement
- Experience operating in fast-growing or startup environments with evolving processes

Tags: Sales and Marketing