# Enterprise Customer Success Manager at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-07-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/openloophealth/64818efb-3cf2-4e6e-a986-213882bc7c9a
- Page: https://www.1752.vc/careers/jobs/openloop-enterprise-customer-success-manager/

## About the role

OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.

## What they're looking for

- The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field
- Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth
- Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes
- Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals
- Relationship Architect: You excel at building rapport with both technical users and C-suite executives
- Proactive Problem Solver: You don't wait for a client to complain, you use data to spot trends and offer solutions before the client knows they need them

Tags: Sales and Marketing