# IT Staff Product Manager at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/openloophealth/d99f3738-8c64-4884-98bc-92429eb5bc15
- Page: https://www.1752.vc/careers/jobs/openloop-it-staff-product-manager/

## About the role

OpenLoop runs on its business applications. When Amazon Connect routes a patient call to the right queue, when a Jira request arrives with the context needed to act on it, when a CRM record tells the whole story of an account, care gets delivered and clients stay. When those systems drift, every team downstream absorbs the cost.

## What they're looking for

- 8+ years in IT or enterprise product management, business systems, or technical program management including 3+ years at a senior or staff level owning enterprise platforms end to end
- Contact center depth. Hands-on ownership of a CCaaS platform. Amazon Connect strongly preferred, deep Genesys, Five9, NICE, or Talkdesk experience transfers
- A CRM implementation you actually led. At least one full CRM or service-platform implementation or migration where you were the accountable owner not a contributor to someone else's plan
- Advanced Atlassian practitioner. Jira and JSM project design, workflow and automation configuration, request intake and SLA modeling, and Confluence at organizational scale
- Portfolio breadth. Demonstrated ownership across multiple core business applications ERP, HRIS, ITSM, IAM/SSO, CRM and the integrations between them
- Real product craft. Discovery, written requirements, a prioritization framework you can defend, metric definition, and stakeholder management under genuinely competing pressure

Tags: General and Administrative