# Senior Customer Success Manager at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/openloophealth/d83b5471-5a6c-46c5-a94d-342134e4dbde
- Page: https://www.1752.vc/careers/jobs/openloop-senior-customer-success-manager/

## About the role

OpenLoop is looking for a Senior Customer Success Manager (Mid-Market) to join our team remotely. In this role, you will manage a portfolio of growing mid-market accounts, ensuring customers achieve measurable outcomes while driving retention and expansion within your book of business.

## What they're looking for

- 4–6+ years of Customer Success or Account Management experience (B2B SaaS preferred), with demonstrated success in renewal and revenue retention
- Comfortable managing contracts, renewal conversations, and expansion discussions
- Experienced in structured success planning and driving measurable adoption outcomes
- Skilled at navigating multiple decision-makers and aligning priorities across teams
- Able to analyze performance trends and translate insights into strategic recommendations
- Anticipates risks and acts before issues impact retention

Tags: Sales and Marketing