# Strategic Customer Success Manager at OpenLoop

- Company: OpenLoop
- What the company does: OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
- Company website: https://openloophealth.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/openloophealth/817bbe08-9f3d-41e7-83af-75711fe03811
- Page: https://www.1752.vc/careers/jobs/openloop-strategic-customer-success-manager/

## About the role

Own the crown-jewel portfolio: Serve as the end-to-end owner and executive-sponsor counterpart for OpenLoop's most strategically consequential enterprise accounts — accountable for retention, multi-year expansion, and long-term partnership. Architect the enterprise CS motion: Build and own the operating model the CS org runs on — NRR methodology, QBR standard, strategic account-planning framework, and health/risk model.

## What they're looking for

- The Strategic Operator: Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience)
- Proven at the Principal tier: 8–12+ years in enterprise Customer Success or Account Management (B2B SaaS/platform preferred), including prior Strategic/Principal CSM or Strategic Account Director experience with multi-year revenue ownership
- Motion-builder: You've built a playbook, framework, or standard that scaled beyond your own accounts and lifted a whole team
- Integration-savvy: You're not a developer, but you have a strong mental model of complex integrations and APIs — enough to guide a client's technical leaders
- Commercially deep: Comfortable with multi-year deal architecture, pricing conversations, and expansion strategy
- Executive program manager: You can guide a complex, multi-program customer engagement from signing forward — sequencing, stakeholders, and milestones — at executive altitude

Tags: Sales and Marketing