# Customer Success Manager at OpenRouter

- Company: OpenRouter
- What the company does: The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
- Company website: https://openrouter.ai
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco Bay Area, California
- Work setup: Remote
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-06-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/openrouter/7c5cb1ca-71ba-464d-bf98-33743e8b1474
- Page: https://www.1752.vc/careers/jobs/openrouter-customer-success-manager/

## About the role

As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth.

## What they're looking for

- We are looking for a proactive AI Customer Success Manager. You don't wait for a customer to ask for help, you identify a drop in token usage or a new model release and reach out with a plan and strategy to drive adoption, value and growth
- AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing
- Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language
- Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done
- Playbook Builder: You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers

Tags: Go To Market