# Director, Customer Success at OpenRouter

- Company: OpenRouter
- What the company does: The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
- Company website: https://openrouter.ai
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco Bay Area, California
- Work setup: Remote
- Pay: $295K to $350K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/openrouter/c0ae7a38-cd46-4bc8-b0d2-3b38cac5a424?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/openrouter-director-customer-success/

## About the role

We're looking for a Director of Customer Success to build and scale the next generation of Customer Success at OpenRouter. Build an AI-Native Customer Success Organization: Define and execute a Customer Success strategy that scales through intelligent systems, automation, and high-impact customer engagement rather than proportional headcount growth. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- AI-Native Leadership: Experience leading and scaling Customer Success at a hyperscaling AI-native company, model lab, or developer-first infrastructure platform
- Proven Customer Success Experience: 8+ years in Customer Success, account management, or related post-sales functions, including 4+ years leading teams through significant growth
- Builder DNA: You've personally built scalable Customer Success programs, workflows, automations, or AI-powered systems that meaningfully improve customer outcomes and team effectiveness
- Developer-First Mindset: You understand APIs, SDKs, LLMs, inference infrastructure, and the challenges of taking AI applications from experimentation into production
- Commercial Ownership: You have a strong track record of driving retention, expansion, NRR, GRR, and consumption growth in usage-based or subscription businesses
- Strategic Customer Leadership: You're comfortable engaging with developers, engineering leaders, founders, and C-level executives, translating technical adoption into measurable business value

Tags: Go To Market

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/openrouter-director-customer-success/