# Director, Customer Support at OpenRouter

- Company: OpenRouter
- What the company does: The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
- Company website: https://openrouter.ai
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco Bay Area, California
- Work setup: Remote
- Pay: $240K to $275K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/openrouter/3664588e-861e-4917-8be9-e4e443fafe13?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/openrouter-director-customer-support/

## About the role

We're looking for a Director of Customer Support to build and scale the next generation of technical support at OpenRouter. Build an AI-Native Support Organization: Own the strategy and execution for a support function designed around AI, automation, and technical excellence rather than traditional headcount growth. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- AI-Native Leadership: You have managed and scaled Customer Support or Technical Support Engineering at a hyperscaling AI-native company, model lab, or AI infrastructure platform serving developers
- Proven Support Experience: 8+ years in technical support or support engineering, including 4+ years leading teams through significant growth
- Builder DNA: You don't just manage people and processes. You've personally built, implemented, or operated AI agents, automations, and technical systems that fundamentally improve how support works
- Developer-First Mindset: You understand APIs, SDKs, LLMs, inference infrastructure, latency, reliability, and the challenges developers face running AI applications in production
- Track Record of Scale: You've demonstrated the ability to support significant growth in customers, usage, or ticket volume without proportional increases in headcount
- Technical Fluency: You're comfortable working with Engineering, investigating complex technical issues, using APIs, and getting hands-on with Python, TypeScript, or similar tools

Tags: Go To Market

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/openrouter-director-customer-support/