# Program Manager (Customer Success) at OpenZeppelin

- Company: OpenZeppelin
- What the company does: OpenZeppelin builds developer tools and performs security audits for distributed systems that power multimillion-dollar economies. At OpenZeppelin, we have built the world’s leading Open Source library for smart contract development. Backed by Digital Currency Group.
- Company website: https://openzeppelin.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://openzeppelin.com/careers/opening/?gh_jid=7992608003
- Page: https://www.1752.vc/careers/jobs/openzeppelin-program-manager-customer-success/

## About the role

If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

## What they're looking for

- 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role
- Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space
- Solidity or Rust reading proficiency, or hands-on cybersecurity experience
- Exceptional relationship-building skills. Clients call you first because they want to, not because they have to
- Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives

Tags: Customer Success