# Patient Support Specialist at Ophelia Health

- Company: Ophelia Health
- What the company does: Get private, evidence-based opioid use disorder treatment at home. Video visits, local pharmacy pickup for Suboxone if eligible, and support 7 days a week. Backed by General Catalyst, Y Combinator and Menlo.
- Company website: https://ophelia.com/
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://job-boards.greenhouse.io/ophelia/jobs/5423255008
- Page: https://www.1752.vc/careers/jobs/ophelia-health-patient-support-specialist/

## About the role

(Please note that this position will require a consistent schedule of Sunday - Thursday. The hours are: Sunday: 8:30–4:30pm ET; Monday through Thursday: 10:30–6:30pm ET.) As one of the first members of the Ophelia team that a patient will interact with, our Care Coordinators are integral to creating a superior patient experience that supports Ophelia's ability to grow and achieve our mission.

## What they're looking for

- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing support
- Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company in a telehealth capacity
- Working experience and knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records
- Strong organizational skills and a keen eye for detail maintaining patient records and accuracy in responses
- A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
- An aptitude for resilience and adaptability to change that is frequent in a start-up environment

Tags: Care Coordination