# Product Operations and Support Specialist at Optain Health

- Company: Optain Health
- What the company does: Optain pairs Resolve™, our FDA-cleared robotic camera, with rapid teleophthalmology grading. So simple, it becomes part of every visit. No dilation required, no specialist referral, no patient drop-off. Backed by Insight.
- Company website: https://www.optainhealth.com/us/
- Type: Startups
- Level: Mid level
- Location: Remote within the U.S.
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/optainhealth/jobs/4714382006
- Page: https://www.1752.vc/careers/jobs/optain-health-product-operations-and-support-specialist/

## About the role

As the Product Operations and Support Specialist , you will be the escalation point for customers using Optain’s robotic retinal camera and supporting software. Because our product is a tightly integrated hardware-software medical device deployed in live clinical settings, you will troubleshoot issues that span device hardware, image capture software, image quality, connectivity, EHR integrations, and downstream teleophthalmology grading workflows.

## What they're looking for

- 3+ years in technical support, product support, application support, or product operations for software as a medical device (SaMD), or combined hardware software medical device product
- Bonus: experience with imaging medical devices, telemedicine, EHR integrations, or clinical workflows in a primary care or point-of-care setting

Tags: Product & Technology