# Specialist, IT & Manufacturing Systems Support (Off-Shift) at Orca Bio

- Company: Orca Bio
- What the company does: Orca Bio is helping to deliver the promise of cell therapy to patients without compromise. Backed by Lightspeed and Felicis.
- Company website: https://orcabio.com/
- Type: Startups
- Level: Mid level
- Location: Sacramento, CA
- Work setup: On-site
- Pay: $71K to $90K base salary per year (USD)
- Posted: 2026-06-29
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/orcabiosystems/13583862-4643-4953-a420-681ce78ec3a7
- Page: https://www.1752.vc/careers/jobs/orca-bio-specialist-it-and-manufacturing-systems-support-off-shift/

## About the role

The Specialist, IT & Manufacturing Systems Support is a hybrid role designed to ensure 24/7 operational continuity for our manufacturing facilities. This individual will serve as the frontline technical resource during night and weekend shifts, handling Level 1 and Level 2 IT helpdesk troubleshooting (such as Okta lockouts and basic system routing) while also being trained to execute electronic Batch Record (eBR) building and document updates within MasterControl.

## What they're looking for

- Technical Savviness: 2+ years of experience in an IT Helpdesk, Technical Support, or Systems Support role (Level 1/2 troubleshooting)
- Shift Flexibility: Ability to work non-traditional hours, specifically overnight shifts (10:00 PM - 6:00 AM / 6:00 PM - 6:00 AM) and weekends (Saturday/Sunday)
- Process-Driven Mindset: Exceptional attention to detail with the ability to follow rigorous, step-by-step technical instructions for resolving technical issues and updating system configuration and eBRs
- Systems Familiarity: Experience with identity management/SSO tools and IT ticketing systems
- Label Printing: Experience troubleshooting label printing software (e.g., Bartender) and hardware (e.g., Brady, Zebra) issues
- GMP Awareness: Prior experience working within a regulated GMP manufacturing environment is highly preferred, but a strong understanding of compliance, data integrity, and 21 CFR Part 11 requirements is required

Tags: IT