# Customer Experience Operations Specialist at Osano

- Company: Osano
- What the company does: Osano is an easy-to-use data privacy platform that helps businesses to become compliant with laws such as GDPR and CCPA. Backed by Capital Factory.
- Company website: https://osano.com
- Type: Startups
- Level: Mid level
- Location: Virtual
- Work setup: On-site
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://job-boards.greenhouse.io/osano/jobs/5418379008
- Page: https://www.1752.vc/careers/jobs/osano-customer-experience-operations-specialist/

## About the role

As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success.

## What they're looking for

- Early in your career and excited to build experience at the intersection of Customer Experience, technology, data, and operations
- Naturally curious and analytical — when you see a customer problem or unexpected behavior, your instinct is to dig deeper, look for patterns, and understand the “why” behind it
- Comfortable working with data and metrics to identify trends, form hypotheses, and help determine what actions could improve the customer experience
- Technically curious and comfortable learning new software, including customer analytics, product adoption, and reporting tools
- Confident troubleshooting basic technical issues and willing to investigate a problem before escalating it
- Interested in finding scalable solutions rather than solving the same customer problem one at a time

Tags: Customer Experience