# Senior Director, Member and Provider Services at Oscar AI

- Company: Oscar AI
- What the company does: Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
- Company website: https://oscar.ai
- Type: Startups (AI role)
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $181K to $237K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-23
- Apply: https://oscarhealth.com/careers/jobs?gh_jid=8237780&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/oscar-ai-senior-director-member-and-provider-services/

## About the role

The Senior Director, Member and Provider Services leads the strategy, performance, and future readiness of Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels. Overseeing the end-to-end operating model for distributed remote teams, you will integrate modern technology with human-centered service to achieve high access, accuracy, quality, and resolution. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of experience leading large-scale, high-volume contact center or customer operations, including accountability for multi-channel service delivery and business performance
- 8+ years leading leaders and coaching and developing teams in complex, performance-driven operations
- Experience leading contact center operations and building high-engagement, high-accountability cultures across remote or geographically distributed teams
- Demonstrated success delivering superior contact center performance across service level, accessibility, quality, accuracy, resolution, productivity, and cost
- Proven ability to translate data, customer insights, technology capabilities, and workforce needs into strategic operating plans and scalable improvements
- Strong executive presence and ability to influence cross-functional leaders, external partners, and enterprise decisions without direct authority

Tags: Member Care & Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/oscar-ai-senior-director-member-and-provider-services/