# Customer Success Manager at Osmind

- Company: Osmind
- What the company does: Osmind powers interventional psychiatry with an AI-native EHR, billing, and a network of 1,000+ practices delivering Spravato, TMS, VNS, ketamine, and otherpsychiatric treatments. Backed by General Catalyst, Y Combinator and Pear VC.
- Company website: https://www.osmind.org/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $90K to $140K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.lever.co/Osmind/5feff5ff-30d2-40d5-8389-0e8279621d0b
- Page: https://www.1752.vc/careers/jobs/osmind-customer-success-manager/

## About the role

As a Customer Success Manager, you'll be the primary point of contact between our clinicians and Osmind, ensuring practices adopt and consistently use our EHR and RCM technology and services the way it's designed to be used. Your focus is on keeping customers happy, healthy, and engaged with the platform — proactively solving problems before they become churn risks, and making sure clinicians can focus on patient care.

## What they're looking for

- Minimum 3-5 years' experience in customer success, account management, or implementation at a SaaS company — healthcare and/or EHR experience preferred
- Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems
- Proven track record in customer success, client relationship management, or practice consulting roles
- Strong communication skills with the ability to convey complex operational concepts clearly to clinical and administrative stakeholders
- Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision
- Proficiency in using software platforms for communication, project management, and reporting

Tags: Go-to-Market (GTM)