# Customer Care Representative at Ossus

- Company: Ossus
- What the company does: Ossus is the intelligence layer for libraries. One system to catalog, circulate, and understand a whole collection. Backed by Y Combinator.
- Company website: https://www.ossus.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Orlando, Florida, USA
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://ossur.wd3.myworkdayjobs.com/en-US/OssurCareersGlobal/job/Orlando-Florida-USA/Customer-Care-Representative_REQ-5438
- Page: https://www.1752.vc/careers/jobs/ossus-customer-care-representative/

## About the role

Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals within the department. The shift time for this opening is 11:00am-8:00pm Monday through Friday.

## What they're looking for

- High School graduate with 2 years’ experience in customer service
- Intermediate level proficiency on the usage of Microsoft Office Products
- Basic knowledge of accounting terms and transactions desirable
- Basic medical terminology desirable