# Customer Operations Manager at Otter

- Company: Otter
- What the company does: Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by 500 Global.
- Company website: https://otter.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Los Angeles, CA
- Work setup: On-site
- Pay: $80K to $95K base salary per year (USD)
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/otter/jobs/8879250002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/otter-customer-operations-manager/

## About the role

We’re looking for a Customer Operations Manager to join our operations team and play a key role in driving operational excellence for our revenue recapture business. In this hands-on role, you’ll work closely to identify and address gaps in performance through interactions RCAs you conduct. You’ll own the creation and rollout of new operational processes, playbooks, and product solutions while collaborating cross-functionally with Product and Engineering to drive change. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven experience in operations, customer support, process improvement, or business operations—ideally with BPO, agent, or frontline team collaboration
- Strong problem-solving and RCA skills, comfortable owning end-to-end process change
- Proficiency with basic SQL and dashboarding tools (e.g., Looker, Tableau, Mode) to track metrics and surface insights
- Exceptional communication and collaboration skills: able to lead change across cross-functional and external teams
- Strong sense of ownership and bias for action: you don’t just spot issues, you solve them
- Bonus: experience implementing new processes or customer-facing solutions in a tech or service-oriented environment

Tags: Otter - ENT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/otter-customer-operations-manager/