# Enterprise Customer Success Manager at Otter

- Company: Otter
- What the company does: Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by Sequoia and a16z.
- Company website: https://withotter.com/
- Type: Startups
- Level: Senior
- Location: Los Angeles, CA
- Work setup: On-site
- Pay: $122K to $143K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/otter/jobs/8637474002
- Page: https://www.1752.vc/careers/jobs/otter-enterprise-customer-success-manager/

## About the role

As a Enterprise Customer Success Manager , you’ll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech.

## What they're looking for

- 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting
- Proven success managing complex, high-value customer relationships at the enterprise level
- Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems
- Exceptional communication, stakeholder management, and relationship-building skills
- Data-driven mindset with the ability to translate metrics into business impact
- Experience navigating product conversations and influencing cross-functional teams

Tags: Otter - ENT